FAQ

MAYBO freeze-dried treats are nutrient-rich snacks meant for daily rewards or meal toppers.
They’re not complete meals and shouldn’t replace balanced pet food.
For meal supplementation, pair with a complete diet or consult your vet for guidance.

Freeze-drying is a premium process that locks in nutrition without using preservatives or fillers.
Compared to traditional pet snacks, MAYBO’s freeze-dried treats are more nutritious, tastier, and closer to a natural diet.

Yes — for quality issues only.
If the product is opened and simply disliked, we’re sorry but we cannot accept returns or exchanges.

If you receive a product that is damaged, moldy, contains foreign matter, or shows any quality issue, please contact us with a photo and order details.
We’ll offer a full refund or replacement — no questions asked.

Our packaging is designed to protect against light and moisture to keep the treats fresh.
Always store treats in the original sealed bag. Avoid transferring them into jars or tins, which may affect texture and quality.

Diarrhea can be caused by many things — stress, weather changes, new protein sources, or simply eating too much.
If your pet is trying a new protein for the first time, start with a small piece and monitor closely. If all goes well, gradually increase the amount.